At Lotterycodex, we take customer feedback seriously. It shapes how we explain probability, how we structure our calculators, and where we put our energy. Over the years, the people who commented, wrote in, and left reviews have pushed us to be clearer and more honest about what the math actually says. This page explains how we collect feedback, how we respond, and what we do to keep your information private.
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Our Approach to Feedback and Engagement
Lotterycodex offers 4 channels by which we collect feedback and interact.
Comment Section
You can comment directly on our articles. Edvin Hiltner reads and replies to discussions there. We do moderate the section, though. Comments that add nothing to the conversation get removed.
Snail Mail
We publish our business address if you’d rather write to us. Questions about how the site works or how we operate are welcome.
Email Communication
Buyers of the Lotterycodex calculator get a direct line to Edvin Hiltner, the person who wrote the strategies on this site. We normally reply within 24 hours on weekdays. Questions, corrections, and feedback are all fair game.
TrustPilot Review Platform
We read and reply to every review on TrustPilot. If you left one and didn’t hear back, let us know.
Your Privacy Matters to Us
We only use your information to answer your questions or fix problems with our service. We don’t share it. For the full details, see our Privacy Policy.
When you buy a Lotterycodex calculator, you don’t need to register your first or last name to access it. You can log in and use your calculator immediately after payment using your email address.
Lotterycodex Doesn’t Keep a Mailing List
It takes a huge mailing list to have a successful website. Or does it?
A lot of internet marketing advice comes down to one thing: build a list. The logic is that attention is scarce, so you have to push your way in.
We’ve all seen what that looks like in practice. Newsletters we never asked for. Pop-ups on every page. Subject lines engineered to make you click on something you don’t care about.
We’re not saying email lists are inherently bad. We’re saying they’re mostly used badly. And we’d rather not add to that.
So there are no pop-ups on this site. No email gates on our articles. You read what you came to read.
Our readers seem to appreciate that. For example, this article: How to Win the Lottery: 7 Things You Can Actually Control holds attention for close to an hour of reading without interrupting anyone once.
Another one, The Lottery Formula: Combinatorics and Probability at Work, gets a lot of traffic. People tell us they appreciate that it wasn’t hidden behind a signup form.
Engaging communication
We’ve been running Lotterycodex long enough to know that a list isn’t what makes the difference. Useful content does. If an article genuinely helps someone understand probability, they come back. They share it. They email us.
Edvin Hiltner has had one-on-one conversations with lotto players different parts of the world this way. That’s not we expected. But it makes sense when you consider how many people play the lottery with no real understanding of what the odds actually mean.
A lot of those conversations start the same way: someone has a system they believe in, and the math says otherwise. We try to explain it straight without making anyone feel foolish for asking.
If the content is worth someone’s time, they’ll come back for more without being nudged. That’s been our experience, anyway.
Visitors of the Lotterycodex website appreciate it when we don’t give false hope.